Listening Skills

Use these listening skills activities to ensure you are doing more than hearing what your coworkers, managers, and clients have to say.

Characteristics of poor listeners

The following are all examples of poor listening skills.

  • Poor listeners use statements blocking the person speaking from fully explaining his or her point.
    Examples: "The facts are..." "You had better..." "You should..." "It doesn't really matter..."
  • Poor listeners interrupt the speaker, use thoughts from what the other person has just said, and express their own thoughts.
    Examples: "Oh, well, I know. Listen to what happened to me in that situation..."
  • Poor listeners talk about their thoughts without giving any indication that they heard what another person has said.
    Examples: Speaker: "I am feeling really overworked and stressed out." Listener: "Have you seen my keys?"