Resolving Workplace Conflict

Workplace conflict resolution is commonplace in today's business world. Learn these tips for resolving workplace conflict.

Constructing I-statements

When you're angry, frustrated, hurt, or fearful, the words you choose to communicate your feelings can either heighten or relieve the level of anger and intensity.

An I-statement is a method of communication that can help you express your feelings in a manner that will not provoke a negative response in your listener. I-statements can take many forms. As you become more skilled in constructing them, you will most likely find yourself coming up with many variations. However, when you first begin working with them, it is helpful to have an initial template to follow.

Click to download our I-Statement Worksheet.