Troubleshooting Common Problems

If you're having problems with YouTube troubleshooting the issue is a good first step. Here's what to look for.

Troubleshooting common problems

Do you know what to do if the YouTube video player is blank? What if you can't hear the audio? If you're having problems like these, there are several basic troubleshooting techniques you can use. We'll show you some simple things to try when troubleshooting, as well as how to solve common problems you may encounter.

Problem: Video will not play/playback is slow or choppy/error message appears

Watch these videos from the YouTube Help channel to learn more about common solutions to these problems:

Problem: No sound from video

More troubleshooting tips

If you're still having trouble viewing YouTube videos, check out these support pages from YouTube. The answers there should be able to help you solve most playback problems: